Resort Emporio Cancun

Boulevard Kukulcan Retorno Gucumatz Km. 17 L49 Zona Hotelera, 77500 Cancun, Mexico - Cancun. See on map
4,3/5
Very good Based on 33 reviews Destinia
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Where is the lodging establishment?

Boulevard Kukulcan Retorno Gucumatz Km. 17 L49 Zona Hotelera, 77500 Cancun, Mexico - Cancun.

Features

  • Swimming pool
  • Spa
  • Family
  • Gym
  • Historic

Choose your room

Showing 14 results
Deluxe Room
  • 4 guests
  • Balcony
  • Air conditioning
  • Bathroom, Toilet, Bath or Shower
  • Mini-bar
Deluxe Room Sea View
  • 4 guests
  • Sea view, Pool view
  • Balcony
  • Air conditioning
  • Bathroom, Toilet, Bath or Shower
Superior Room
  • Balcony
  • Air conditioning
  • Bathroom, Toilet, Bath or Shower
  • Shower
Superior Room Sea View
  • Sea view, View
  • Balcony
  • Air conditioning
  • Bathroom, Toilet
Standard Room Sea View
  • 4 guests
Deluxe Suite
  • 3 guests
Economy Room
  • Air conditioning
  • Bathroom, Toilet, Bath or Shower
  • Shower
  • Television, Cable Channels, Flat-screen TV
Standard Room King Size Bed
  • 3 guests
  • Sea view
Suite King Bed
  • Sea view
1 Bedroom Apartment Sea View
  • Sea view, View
  • Balcony, Terrace
  • Air conditioning
  • Bathroom, Toilet
2 Bedroom Apartment Sea View
  • Sea view, View
  • Balcony, Terrace
  • Air conditioning
  • Bathroom, Toilet
Deluxe Suite Sea View
  • 3 guests
Deluxe Suite King Bed
  • 3 guests
  • Sea view
  • Balcony
  • Air conditioning
  • Bathroom, Toilet, Bath or Shower
Standard swim-up room with sea view
  • 4 guests

Resort Emporio Cancun

The Hotel is located on a long sandy beach in the heart of the hotel zone, 15 minutes from the International Airport and close to major shopping, tourist and entertainment areas of the city. Inspired by the grandeur of the Mexican-contemporary architecture, the hotel offers a peaceful tropical oasis with a mixture of outstanding natural beauty, making it ideal for the whole family. The Hotel offers the perfect combination to enjoy a pleasant stay: the turquoise sea with its calm waters and soft white sand, sunsets and lovely views that surround the rooms. Escape to a place of encounter and delight surrounded by an atmosphere of rest and relaxation, which will make your visit memorable.

Other names for Resort Emporio Cancun:

The Royal MayanEmporio CancunEmporio Family Suites CancunEmporio Cancun Todo Incluido

Conditions and services

  • General

  • Check-in starts at: 15:00
  • Check-out ends at: 12:00
  • Car park
  • Lift
  • Pets not allowed
  • Reception services

  • 24-hour front desk
  • Luggage storage
  • Food and beverage

  • Restaurant
  • Bar
  • On-site coffee house
  • Housekeeping service

  • Laundry
  • Wellness

  • Swimming pool
  • Kids' pool
  • Spa
  • Gym

What do guests think about this lodging establishment?

The accommodation received positive feedback for its good service, comfort, and meeting expectations. Guests were particularly impressed with the friendly staff and the variety of restaurants available. The hotel's location and clean beach also added to the overall positive experience. Some suggested improvements included diversifying the buffet options and allowing visitors to purchase all-inclusive day passes at any time. Overall, the facilities were described as incredible, providing everything needed for relaxation. Guests appreciated the excellent service and highlighted the value for money. There were also mentions of staff having a good attitude and being highly recommended. However, a few minor issues were reported, such as cleanliness in the staircases and occasional inconvenience caused by elevator usage.

Reviews

4.3
To date, we've received 1 review of Emporio Cancun in English.
4.4
4.4
Service
4.6
4.6
Location
4.6
4.6
Cleanliness and condition
4.5
4.5
Value For Money
4.6
4.6
Facilities and comfort
  • 3
    OK stay
    Invitado - Feb 3, 2021

    Me and my partner stayed at the Emporio Hotel for two weeks. The rooms were average, the food was good, the staff was very friendly and offered good service.

    However, the information-sharing between the employees is not well functioning - if you want assistance with anything you will be redirected about 2-3 times. An example of this was when we wanted help with Covid-testing since Emporio does NOT offer this at the hotel as opposed to many other hotels in this area. All in all, the experience was very poor in receiving the assistance we hoped to get (in this case, figure out where we could get tested) and we eventually had to figure it out ourselves. When asking for a band-aid it took more than 20 minutes to get it in the reception. This is not the staff's fault but seems to be a managerial problem.

    Also, several times the cleaning came around 5 pm which was too late as we had come back from the beach and wanted to get ready for dinner. This was rather annoying as you expect the cleaning to be done while you lay out on the beach from 10-4.

    Overall, the experience was OK for the price we paid. We would probably try something else next time

The comments express the personal opinions of actual Destinia clients who either filled out the questionnaire Destinia sent them following their stay at the lodging establishment or filled out an online questionnaire through our website. These opinions don"t necessarily represent those of Destinia. We will not publish any review that contains objectively false information, insults, degrading opinions or personal information regarding the client. We calculate the overall ratings by taking an average of the scores awarded on the completed questionnaires.