Hotel htop Royal Sun

Passeig Maritim, s/n, 08398 Santa Susana, Spain - Santa Susana. See on map
3,5/5
Good Based on 1377 reviews TripAdvisor
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Where is the lodging establishment?

Passeig Maritim, s/n, 08398 Santa Susana, Spain - Santa Susana.

Features

  • Wifi
  • Air conditioning
  • Swimming pool
  • Transfer service
  • Family
  • Disco

Choose your room

Showing 7 results
Standard Room
  • 2 guests
  • Balcony
  • Air conditioning
  • Bathroom, Toilet, Bath, Bath or Shower
  • Safe
Standard Room Sea View
  • 2 guests
  • Sea view
  • Balcony
  • Air conditioning
  • Bathroom, Toilet, Bath, Bath or Shower
Standard Single Room
  • 1 guest
  • Balcony
  • Air conditioning
  • Bathroom, Toilet, Bath, Bath or Shower
  • Safe
Standard Triple Room
  • 3 guests
  • Balcony
  • Air conditioning
  • Bathroom, Toilet, Bath, Bath or Shower
  • Safe
Family Room
  • Balcony
  • Air conditioning
  • Bathroom, Toilet, Bath, Bath or Shower
  • Safe
Standard Triple Room Sea View
  • 3 guests
  • Sea view
  • Balcony
  • Air conditioning
  • Bathroom, Toilet, Bath, Bath or Shower
Standard Quadruple Room
  • 4 guests

Hotel htop Royal Sun

This superb hotel is located in the tourist area of Barcelona. Guests are sure to appreciate this prime location, from which they can explore the spectacles and delights that this mesmerising city has to offer. Guests will find themselves in close proximity to the beach, as well as the main attractions of the city. The hotel is located just a short distance away from a myriad of restaurants, bars and shops. This wonderful hotel enjoys a charming architectural design, blending effortlessly with its surroundings. The guest rooms offer a peaceful haven in which to completely relax and unwind at the end of the day. Guests are invited to take advantage of the wide range of exemplary facilities and services that this delightful hotel has to offer. Guests can also enjoy a seasonal entertainment programme, which ensures that there is never a dull moment.

Other names for Hotel htop Royal Sun:

H Top Royal SunHtop Royal Sun

Conditions and services

  • General

  • Check-in starts at: 14:00
  • Check-out ends at: 10:00
  • Wifi
  • Air conditioning
  • Beachfront
  • Lift
  • Pets not allowed
  • Reception services

  • Luggage storage
  • Activities

  • Beach access
  • Leisure and families

  • Children's play area
  • Disco
  • Food and beverage

  • Restaurant
  • Bar
  • Kid meals
  • Special diet menus (on request)
  • Transportation

  • Transfer service
  • Common areas

  • Television room
  • Business facilities

  • Meeting rooms
  • Wellness

  • Outdoor pool
  • Kids' pool
  • Pool bar
  • Sun loungers or beach chairs
  • Sun umbrellas

What do guests think about this lodging establishment?

The accommodation received mixed reviews from guests. Some praised the perfect location but noted the need for updated facilities. Others mentioned the large number of people in the dining area, while some had extremely negative experiences. They described the hotel as run-down, with poor maintenance, dirty surroundings, and unpleasant odors. The buffet food was criticized for being cold, repetitive, and reused from previous days. Guests also complained about early removal of dishes before closing time. Although the hotel had a good location near the beach, it was described as outdated, with old keys, ineffective showers, and non-functional hairdryers. Despite these issues, a few guests mentioned friendly and helpful staff, and one guest expressed their intention to return due to their positive experience with the personnel and a fantastic promotion. The overall cleanliness, room hygiene, and quality of the food were areas that some guests felt needed improvement.

Reviews

3.5
To date, we've received 3 reviews of htop Royal Sun in English.
3.4
3.4
Service
4.2
4.2
Location
2.9
2.9
Cleanliness and condition
3.2
3.2
Value For Money
2.7
2.7
Facilities and comfort
  • 2.4
    Good location and staff
    Tiago Neto - Aug 24, 2018

    Overall experience was good however for a 4* hotel I was expecting better facilities. Rooms and most of the common areas need some coonstruction works. The food was ok.
    Defenitibely not a 4* hotel in my opinion.

  • 4.2
    Nice hotel to relax
    Ger - Oct 25, 2011

    :)

  • 2.4
    Very disappointed in the end
    Barry - Nov 7, 2007

    Up until the last day we had enjoyed our stay. I had a problem on the morning of departure when our pre booked taxi for that morning at 7:30am never showed up until several requests to the reception desk which had one member of staff on and had no word of English after trying to explain that we needed to be at the Girona airport no later that 8:30 to get our flight the reaction was some what relaxed I was told the taxi would be here in 10 minutes this was now 15 minutes after we were expecting the booked taxi to arrive another member of staff turned up again I explained my situation they phoned again and I was told ten minutes. I stated again we are catching a flight.
    It was now 8:00am still no taxi two other members of staff now turned up the restaurant manager and a girl with good English but a very abrupt manner and was not one bit helpful and very rude towards us.
    We were told that the taxi had came and gone. We were told to wait in the hotel reception.
    Eventually at 8:10 the taxi arrived and this trip which lasts 30 mins to the airport was the done in 20mins the taxi driver drove at a dangerous speed and almost killed us on the way to the airport.

    To conclude I had stayed in the Mercury 3 star the year before had no problems like this.
    If the Royal Sun is advertising as a 4 star they badly need to be tested again.
    I never met such a bad display of poor and inconsiderate courtesy and bad customer service towards guests in any hotel I have been in.
    I am a customer service manager and if this person was on my team I would fire them without a second thought for the unprofessional manner in which she dealt with our situation.

    I am going to complain to the official hotel services about this experience and I will never stay in the Royal Sun.
    I would strongly recommend anybody wishing to stay at the Royal Sun to arrange their own travel to and from the airport as the staff just did not care it was not their problem and if I had missed our flight because of this diabolical communication effort I would be taking legal action against the Royal Sun.

The comments express the personal opinions of actual Destinia clients who either filled out the questionnaire Destinia sent them following their stay at the lodging establishment or filled out an online questionnaire through our website. These opinions don"t necessarily represent those of Destinia. We will not publish any review that contains objectively false information, insults, degrading opinions or personal information regarding the client. We calculate the overall ratings by taking an average of the scores awarded on the completed questionnaires.

3,5

Good

Based on 1133 reviews

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  • Lucy Lund -Nov 12, 2019

    Awful. We did not get the rooms we booked at all, food was cold and it was a very out dated hotel. This we thought we could look past as we were on holiday so were just trying to make the most of our time away. But then my phone got stolen! The phone nev

  • Azu Azu -Oct 18, 2019

    When we arrived we got a room , when we got in we where in shock. The room smelt of sewage , room was really really small , covers on the bed where torn and broken , walls dirty , uncomfortable metal beds , the keys where an old style big round block of

  • Karen Cobley -Sep 20, 2019

    Hotel was nice and clean. Some Staff was pleasant. Some was ignorant. Couldn't fault the room it was lovely overlooking the beach. Food wasn't very good not much choice and it was always nearly cold. They give you a glass card if your on all inclusive whi

  • Иван Снигаренко -Sep 6, 2019

    Strange feelings when deciding on the ranking. The furniture and bathrooms require renovation. It's all old and out dated. What is good is the attitude of personnel. Cleaning of the room happens even if you don't ask. Food in the restaurant is tasty and d

  • Mark Jordan -Sep 1, 2019

    We went to the Nebraska restaurant at ground level for breakfast and then dinner another day. Cheap and cheerful with pretty good food. Staff were friendly but a little young and as a consequence not overly efficient. We were on holiday so it didn't rea