Hotel Bel Air Collection Resort & Spa Riviera Maya
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Hotel Bel Air Collection Resort & Spa Riviera Maya
This charming eco-resort enjoys an oceanfront location 20 minutes' drive from Playa del Carmen. The Xcaret ruins are just a ten-minute drive from the resort, while the celebrated Mayan ruins at Tulum can be reached by car in just over half an hour. Alternatively, guests might spend a relaxing, sunny holiday lounging by the hotel's lavish outdoor pool with a drink from the pool bar. Children will delight in the playground and splash zone, and adults can enjoy a relaxing massage or facial in the spa. The spacious rooms boast double Jacuzzis and relaxing hammocks on private balconies overlooking the lush forest surrounding the hotel. The hotel offers a range of great in-room services including a welcome drink upon arrival and champagne at sunset, and the three restaurants serve international dishes, sushi, and innovative Mexican-Italian fusion cuisine, all for a wonderful holiday on the Mayan Riviera.
Other names for Hotel Bel Air Collection Resort & Spa Riviera Maya:
Conditions and services
General
- Check-in starts at: 15:00
- Check-out ends at: 12:00
- Wifi
- Internet
- Car park
- Pets admitted
- Air conditioning
- Beachfront
- Reduced mobility access
- Non-smoker Rooms
Reception services
- 24-hour front desk
- Safe
- Cash dispenser
- Tour desk
Activities
- Beach access
- Water park
- Aquatic Sports
- Billiards
- Cycling
Leisure and families
- Children's play area
- Entertainment staff
Food and beverage
- Restaurant
- Bar
- Snack Bar
Transportation
- Bikes available (free)
Common areas
- Terrace
Business facilities
- Meeting rooms
Shops
- Shops
Wellness
- Swimming pool
- Outdoor pool
- Pool/beach towels
- Spa
- Massage
- Beauty Services
- Gym
What do guests think about this lodging establishment?
The accommodation received mixed reviews from guests. Some praised the hotel for its unique layout and natural vegetation around the pool, as well as the friendly and welcoming staff. They appreciated the opportunity to be surrounded by animals and enjoyed the amazing food. However, there were mentions of the need for building repairs and a change in the hotel's policy to allow children, which some guests did not prefer. Some guests also mentioned that the hotel lacked updates and had limited dining options. There were complaints about poor customer service, especially regarding honeymoon packages not being fulfilled as promised. Ultimately, guests had different experiences, with some highly recommending the hotel, while others found it less enjoyable.